Deuce Brand is not responsible for international duties or taxes associated with purchase of all Deuce Brand products. The customer is responsible is all product costs, shipping costs, and duties.
Deuce Brand offers flat rate shipping for all domestic packages. All deliveries will be made according to the carrier's standard procedures; therefore the shipment should arrive at all domestic locations in 3-5 business days. Our standard delivery service does not require a signature.
For orders shipped outside of the United States, delivery times vary by destination and International rates will apply.The order total does not include customs duties or international tariff taxes. The customer is responsible for any non-US taxes or import duties which may be levied by local authorities. Please check your country import and taxation policies before ordering. Most orders should arrive within 21 days of shipment and all payments are made in US Dollars.
We do not ship on Saturdays, Sundays or Holidays. All orders placed on Saturday and Sunday will be processed that following Monday. Deuce Brand charges sales tax for orders shipped only to California recipients. Orders shipped to other states are responsible for complying with state and local tax laws.
Please email us at email@example.com or call 1-877-443-3823. Make sure that you have the following information:
1. Order number
2. Your name and address, including post code
3. Contact telephone number
4. Email address
5. Reason for return (Wrong item shipped, Defective item)
For processing purposes, we require an exchange fee of $3.98. This fee applies ONLY to exchanges (i.e. request for a different size or color). You may write a check out to Deuce Brand for this amount (we also accept credit card).
A representative from Deuce will assist you on the return policy. We will not refund any item(s) unless authorized through (firstname.lastname@example.org). Once approved, you must return the item(s) within 14 days of receipt in a re-sellable condition. Re-sellable condition means that the item is in its original packaging, unworn, unwashed and complete with original labels.
We reserve the right to refuse a refund for items returned that are not in a re-sellable condition. We will only refund the price of the item to the purchaser once it is received by us. Following receipt by Deuce Brand, it may take up to seven working days to credit the purchaser's account.
3235 Hancock Street, Suite 7A San Diego, CA 92110
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This Statement of Privacy applies to the Deuce Brand website and governs data collection and usage. By using the Deuce Brand website, you consent to the data practices described in this statement.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal information), email address, Facebook Messenger, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). This information is also used to advertise and retarget based on your device.
We disclose personal information to third parties under the following circumstances:
Business Transfers. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also share your information with the following 3rd party apps including: JustUno, Klaviyo, ShopMessage, Webgility, OneClickUpsell and Bold Apps.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Applicable California privacy legislation permits visitors who are California residents to request certain information regarding our disclosure of information to third parties for their direct marketing purposes. To make such a request to access such information, please contact us as follows: email@example.com. Within thirty (30) days. Of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Children’s Online Privacy Protection
Deuce Brand does not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children never to provide Personal Information through the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to Privy, please contact us, and we will endeavor to delete that information from our database.
Deuce Brand takes reasonable steps to protect the Personal Information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Site may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any personal information to Deuce Brand via the Internet.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Deuce Brand, Inc
3235 Hancock Street, Suite 7B
San Diego, CA, 92117, United States